At Crafty Things, we take great pride in handcrafting floral arrangements that bring beauty and joy to your special moments. Because flowers are perishable and custom-made, our policy is designed to be fair while ensuring the highest level of customer satisfaction.
Order Satisfaction Guarantee
We want you to love what you receive. If you are not satisfied with your arrangement, please contact us within 2 hours of delivery. We will work with you to make it right — whether that means a replacement arrangement, a partial credit, or another suitable solution.
Refund & Replacement Policy
- Fresh Flowers & Arrangements
- Due to the perishable nature of flowers, refunds are generally not offered once an arrangement has been delivered.
- If the arrangement arrives damaged or significantly different from what was agreed upon, we will happily provide a replacement or partial refund.
- Photo evidence may be required so we can understand the issue and improve our service.
- Event & Wedding Orders
- Event deposits are non-refundable as we reserve your date and pre-order blooms in advance.
- Final payments are refundable up to 30 days prior to your event date. After that time, we cannot offer refunds as flowers and materials will have been purchased.
- Non-Perishable Items (vases, gifts, decor)
- Unused, unopened non-floral items may be returned within 7 days for a full refund or store credit.
Delivery Issues
If there was an issue with delivery (wrong address, missed delivery, or a delay outside of your control), contact us as soon as possible so we can resolve it promptly.
How to Request a Refund or Replacement
Please email us at [email protected] or call/text us at (571) 207-8067 within 24 hours of your delivery. Include your order number, photos (if applicable), and a brief explanation of the issue.
✅ Our Promise
We are committed to creating arrangements that exceed expectations. Your happiness is our priority, and we will always do our best to make every experience with Crafty Things a positive one.